Shipping & Returns

Shipping & Returns


  1. Any order placed for Artwork will be fulfilled in accordance with the delivery date stated in your order. If ArtSmiley is unable to fulfill delivery of your Artwork, ArtSmiley will notify you and arrange for a refund of any applicable sums.
  2. Delivery will be completed once the Artwork is delivered to the address you have provided.
  3. All risk in the Artwork will pass to you on completion of delivery.
  4. You will own the Artwork when all payments for the Artwork, including delivery charges, have been paid in full.


  1. ArtSmiley offers a 14-day money back guarantee on any Artwork (less framing costs, and/or reasonable, shipping and delivery costs) from the date of delivery (“Return Period”), provided that (i) the Artwork is returned undamaged to ArtSmiley in the original packaging and any other materials provided at the time of delivery, and (ii) and provide to us such information supporting your request for cancelation as we may reasonably require.
  2. The Return Period shall terminate upon the earlier of (a) expiry of the 14-day period immediately following delivery, (b) your posting of a positive message of feedback in relation to the applicable Artwork on any page of the Services, or (c) indication, whether by means of tick-box or otherwise, that you have approved the applicable delivery of Artwork and/or that you waive your rights to refund.
  3. You will be responsible for arranging the return shipping of any Artwork that you wish to return to ArtSmiley.
  4. You are responsible for the integrity of any packages sent pursuant to a cancelled order and shall not under any circumstances place or permit to be placed any items in the sent package that were not in the originally-delivered package, and shall not do or permit to be done any act that may be in breach or any applicable laws or regulations.
  5. You warrant that you will comply with all local and international shipping and customs regulations and applicable laws.
  6. ArtSmiley shall use all reasonable endeavours to return the sums paid for the (less framing costs, and/or reasonable, shipping and delivery costs) within 30 days of notification of receipt from ArtSmiley that the Artwork has been received undamaged in the original packaging together with any other materials supplied.
  7. You will be liable for any costs in returning the Artwork, except in the unlikely event that the Artwork is already damaged or defective at the time of delivery.
  8. Where the Artwork is damaged or defective at the time of delivery, ArtSmiley shall be liable for the arranging and costs of returning the Artwork to ArtSmiley.